These Terms & Conditions govern your access to and use of the phalaro online casino platform. Please read them carefully before registering or placing any wagers.
You must be at least 21 years of age to register and use phalaro. This is a strict legal requirement under Philippine law and PAGCOR regulations. Age verification is mandatory before any withdrawal is processed.
phalaro operates under Philippine law and the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines.
Each individual may hold only one phalaro account. Duplicate accounts are prohibited and may result in the suspension of all associated accounts and forfeiture of any balances held therein pending investigation.
You are solely responsible for maintaining the confidentiality of your phalaro login credentials. Any activity conducted through your account is your responsibility. phalaro will never ask for your password via any channel.
All bonuses and promotional offers are subject to specific wagering requirements and conditions. Attempting to abuse bonus structures, including through collusion or multi-accounting, will result in account suspension and forfeiture of bonus funds.
phalaro is committed to responsible gaming. Players may set deposit limits, loss limits, and request self-exclusion at any time. Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for support.
Important Notice: By accessing, registering on, or using the phalaro platform in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the phalaro platform.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and phalaro ("phalaro," "we," "us," or "our") governing your access to and use of the phalaro online casino platform, including all games, features, promotions, and services made available through the website located at phalaro.net and any associated mobile-optimized interfaces (collectively, the "Platform").
By completing the registration process, clicking "I Agree," accessing any part of the Platform, or placing any wager, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms apply in addition to any game-specific rules, bonus terms, privacy policy, and responsible gaming policy published on the Platform, all of which are incorporated herein by reference.
phalaro reserves the right to update or modify these Terms at any time. Continued use of the Platform following the publication of any amendments constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
To register and use the phalaro Platform, you must satisfy all of the following eligibility requirements at all times:
phalaro reserves the right to request proof of eligibility at any time and to suspend or terminate any account where eligibility cannot be confirmed to phalaro's satisfaction.
To access the full features of the phalaro Platform, you must create a player account. When registering, you agree to provide accurate, current, and complete information as prompted by the registration form. You further agree to maintain and promptly update your account information to keep it accurate, current, and complete at all times.
Each individual is permitted to hold only one (1) phalaro account. The creation of multiple accounts by a single individual — whether using different names, email addresses, payment methods, or device identifiers — is strictly prohibited. phalaro employs technical and manual measures to detect duplicate accounts. Where duplicate accounts are identified, phalaro reserves the right to close all associated accounts, void any pending wagers, and forfeit any balances pending investigation.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify phalaro immediately upon becoming aware of any unauthorized access to or use of your account. phalaro shall not be liable for any loss or damage arising from your failure to safeguard your login credentials.
phalaro reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for such refusal.
In compliance with Philippine anti-money laundering laws, PAGCOR regulations, and phalaro's internal compliance obligations, all players are required to complete identity verification ("KYC") before withdrawals are processed and, in certain circumstances, before deposit limits are increased.
KYC verification requires you to submit the following documents, which must be valid, legible, and unaltered:
phalaro reserves the right to request additional documentation at any time as part of ongoing due diligence. Failure to provide requested documentation within the timeframe specified by phalaro may result in account suspension and the withholding of pending withdrawals until verification is completed.
All KYC documents submitted to phalaro are handled in accordance with our Privacy Policy and applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).
phalaro supports the following payment methods for deposits and withdrawals by Philippine-based players:
All transactions on the phalaro Platform are denominated in Philippine Peso (PHP / ₱). phalaro does not accept deposits or process withdrawals in cryptocurrency of any kind. Credit card deposits for gambling purposes are not accepted in compliance with applicable Philippine regulations.
Minimum and maximum deposit and withdrawal amounts are as specified on the Platform's cashier page and may be updated from time to time. Withdrawals will only be processed to a payment method that has been verified as belonging to the account holder. phalaro does not process withdrawals to third-party accounts under any circumstances.
Withdrawal processing times vary by payment method. phalaro aims to process approved withdrawal requests within the timeframes published on the Platform, subject to completion of KYC verification and any applicable security checks. phalaro reserves the right to delay withdrawal processing where there is a reasonable suspicion of fraudulent activity, pending investigation.
phalaro is not responsible for delays caused by third-party payment processors, banking institutions, or network outages beyond phalaro's reasonable control.
phalaro offers various bonuses and promotional offers to eligible players from time to time, including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. All bonuses and promotions are subject to the specific terms and wagering requirements published alongside each offer on the Offers & Promotions page.
The following general conditions apply to all bonuses unless otherwise stated in the specific offer terms:
All games available on the phalaro Platform are governed by individual game rules published within each game interface. By participating in any game, you confirm that you have read and understood the applicable game rules.
phalaro's random number generator (RNG) games are certified by independent testing laboratories to ensure that game outcomes are random, fair, and not subject to manipulation by phalaro or any third party. Live dealer games are conducted using physical equipment (cards, roulette wheels) in licensed studio environments, and are subject to the same fairness standards.
In the event of a technical malfunction, disconnection, or system error during a game round, phalaro's system logs shall be the definitive record of game outcomes. phalaro reserves the right to void any game round affected by a verifiable technical error and to refund the wager amount to the player's account balance. phalaro shall not be liable for any losses claimed to result from technical malfunctions beyond those directly attributable to phalaro's platform infrastructure.
phalaro reserves the right to void bets and withhold winnings where there is evidence of exploitation of software errors, game vulnerabilities, or any form of cheating.
The following conduct is strictly prohibited on the phalaro Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities:
phalaro is committed to promoting responsible gaming and to minimizing the potential harms associated with gambling. phalaro provides the following responsible gaming tools to all registered players, accessible directly from the account dashboard:
phalaro strictly enforces the 21+ age requirement and employs age verification measures at registration and during KYC. If you believe a minor has accessed the Platform using your account, contact phalaro support immediately.
Gambling is addictive. Know when to stop.
If you feel that your gambling is becoming a problem, we encourage you to use the responsible gaming tools available on your account and to visit our Responsible Gaming page for further resources and support information available to players in the Philippines.
All content on the phalaro Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, user interface designs, and the overall look and feel of the Platform, is the property of phalaro or its licensors and is protected by applicable intellectual property laws, including the Intellectual Property Code of the Philippines (Republic Act No. 8293).
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without phalaro's prior written consent.
Any unauthorized use of phalaro's intellectual property may result in the termination of your account and may expose you to civil and criminal liability under applicable Philippine law.
To the fullest extent permitted by applicable law, phalaro, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or business interruption.
phalaro's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your phalaro account in the thirty (30) days immediately preceding the event giving rise to the claim.
phalaro does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. phalaro makes no representations or warranties of any kind, express or implied, regarding the operation of the Platform or the information, content, or materials included therein, to the fullest extent permissible under applicable law.
Nothing in these Terms shall limit or exclude phalaro's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Philippine law.
You may close your phalaro account at any time by contacting phalaro's customer support team. Upon account closure, any remaining balance (after deduction of any applicable bonus funds subject to forfeiture) will be returned to you via your verified payment method, subject to completion of any outstanding KYC requirements.
phalaro reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without prior notice, in the following circumstances:
Where an account is terminated due to a breach of these Terms, phalaro reserves the right to forfeit any balance held in the account to the extent permitted by applicable law and regulatory requirements.
phalaro reserves the right to amend, update, or replace these Terms at any time. Where changes are material, phalaro will endeavour to provide reasonable notice to registered players via email or an in-platform notification prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 12 above.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of any dispute between you and phalaro, you agree to first contact phalaro's customer support team to attempt to resolve the matter informally. phalaro will endeavour to respond to and resolve all complaints within a reasonable timeframe.
If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines. Where the dispute relates to a regulatory matter, you may also escalate the complaint to PAGCOR through its official complaint channels.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the phalaro support team through the following channel:
phalaro aims to acknowledge all written complaints within 48 hours and to provide a substantive response within 7 business days. For urgent account security matters, please use the live chat channel for the fastest response.
Now that you've reviewed our Terms & Conditions, you know exactly what to expect from phalaro. Join thousands of Filipino players across Manila, Cebu, Davao, and beyond — and experience a regulated, fair, and entertaining online casino platform.
Must be 21 years or older. Gambling is addictive. Know when to stop.